Frequently Asked Questions

Hello! Below are questions often asked by users like yourself.

Learn more about making referrals: Watch our video.

I’ve forgotten my password, what should I do?

To reset your password, click on “forgot your password”. You will be asked to supply username and email address you registered with. You will shortly receive an email with an access code and instructions on how to reset your password.

I’ve forgotten my username, what should I do?

If you can’t remember your username, click on “forgot your username”. You will need to supply your email address you registered with and click “validate”, this will take you to the next page where it reminds you of your username.

How do I apply for a role I have seen?

To apply you just need to click on the “apply for job” button located at the top of the page. If this is the first time you have applied for a role at Lewisham Council on the new system, you will need to click on “New user” and complete the new user registration. It’s always a good idea to make a note of your registration details.

How do I view the job description and person specification for the role?

All relevant documents for the role, including job description, person specification and guidance notes, are at the bottom of the advert, and state 'click here for'. When you click on the links it will open up the document.

Why have I been locked out of my account?

Your account has been locked following too many unsuccessful login attempts; please try again in 10 minutes.

If you are still experiencing issues and you are not able to access your account, please email us at

How do I sign up for job alerts?

You can sign up for job alerts by clicking 'settings' on the main job page, located in the right hand corner. Fill in the details required and click 'sign up for job alerts'.

What should I do if I am unable to submit my application?

All jobs close at 11:59pm on the date stated on the advert, after this time it will come down from the website. We encourage you to try to submit your application as early as possible before the closing date to avoid any difficulties.

If you are unable to submit your application before the closing date, please email us at explaining the error and a member of the resourcing team will assist you. If it’s during working hours of 9am - 5pm, Monday to Friday, you can call the recruitment team on 0208 314 8426 and we will also be able to assist.

Can I apply if I currently do not have the Right to Work / work permit?

Lewisham Council considers all applications and each application is looked at on a case by case basis – to work at Lewisham Council you must have the Right to work and remain in the UK.

Need further assistance?

If you still require some assistance with a recruitment query, please contact us via email at or by phone on 0208 314 8426.

Sharing Jobs

How do I refer my friend?

Referring your friends is easy with Social Sourcing!

In fact, there"s two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to your friend.

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click "Recommend Job to Friend" on the job"s detail page. From there you can share the job on Facebook, LinkedIn, or Twitter

Copy and paste your unique referral link into an email if you prefer not to use social networks.

(the available social networks may be different than pictured)

How can I track my referral?

Tracking your referrals:

1. After sharing your unique referral link, your friend/contact will enter the site as a referral from you.

2. Once your referral starts their application, you will receive an email notification making you aware of their activity.

3. Within this notification you will be presented with the option to share your insight regarding the candidate. This endorsement will go to Lewisham Jobs"s Talent Acquisition Team.

4. Should you wish to follow-up further on the applicant"s status, you will need to reach out to the appropriate Lewisham Jobs recruiter and/or hiring manager.

What does my social network post look like?

Social Network Posting:

What do my Facebook posts look like?
What does my LinkedIn post look like?
What do my tweets look like on Twitter?

Can I upload my friend"s resume?

Uploading a Friend"s Resume:

You sure can! Each position on the Social Sourcing site has an "Upload Friend"s Resume" button. Clicking this will prompt a window to appear, requesting certain information about your friend. Fill that out, upload their resume, and submit.

Once you"ve done that, an application will be started on their behalf with you tagged as the referrer. They"ll receive an email allowing them to continue the process, while you"ll be able to endorse the candidate, providing more insight to recruiters.

What are the "Top Referrers"?

Social Sourcing Top Referrers:

How do I become a "Top Referrer"?

The simple answer is... recommend jobs!

Each Social Sourcing user is given a score based on their activity. Points are awarded for sharing links, generating clicks, and/or getting someone to apply.

To view your stats, check out your referral activity on the portal page.

What if I don"t want to be included in "Top Referrers"?

No worries, we understand.

Your privacy is important to us, and thus, any user can prevent their activity from being shown on the Social Sourcing site. To do so, access the "Privacy" section of your user settings.

By deselecting the option to publish, your information will no longer appear in the "Activity Feed" as well as the "Top Referrers" sections.

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